Hey everyone,
I don't come to these forums as often as I used to, but I'm noticing several reports here of UI sluggishness that are not at all representative of anything we're receiving on the support ticketing side.
If you're having issues, please know that you are entitled to support for the software you buy, and that we are working on maintenance updates to our entire plugin lineup as we speak. If issues turn out to be bugs rather than user error or misconfiguration, chances are they can be resolved in this update cycle, so please open a support ticket so we can help you.
Dismissing issues as "bad code" is unhelpful to everyone. Stability and clean, efficient code are my absolute top priorities as a developer, and always have been, so if you're experiencing anything less than that, it's very important to me that these issues get investigated and resolved.
More broadly, one mistake I see many audio plugin users make is to assume that the issues they experience on their personal setup are common/universal, or even known by the developer, so they don't bother reaching out for support even though that's part of what they're paying for. Every other audio plugin developer I've spoken with has shared this same sentiment as well.
The reality is that audio plugins coexist in a complex patchwork of SDKs, frameworks, hosts, CPU architectures, audio interface drivers, and operating systems. Ultimately, there is no such thing as an audio plugin from any developer that works perfectly with every conceivable configuration. Dialogue between users and developers is essential in order to improve the reliability of software.
In any case, thank you all for your feedback on MHB Green. This is a 1.0 product and our first product with Michael Brauer. We've got a lot more planned, and we're always listening to user feedback!
I don't come to these forums as often as I used to, but I'm noticing several reports here of UI sluggishness that are not at all representative of anything we're receiving on the support ticketing side.
If you're having issues, please know that you are entitled to support for the software you buy, and that we are working on maintenance updates to our entire plugin lineup as we speak. If issues turn out to be bugs rather than user error or misconfiguration, chances are they can be resolved in this update cycle, so please open a support ticket so we can help you.
Dismissing issues as "bad code" is unhelpful to everyone. Stability and clean, efficient code are my absolute top priorities as a developer, and always have been, so if you're experiencing anything less than that, it's very important to me that these issues get investigated and resolved.
More broadly, one mistake I see many audio plugin users make is to assume that the issues they experience on their personal setup are common/universal, or even known by the developer, so they don't bother reaching out for support even though that's part of what they're paying for. Every other audio plugin developer I've spoken with has shared this same sentiment as well.
The reality is that audio plugins coexist in a complex patchwork of SDKs, frameworks, hosts, CPU architectures, audio interface drivers, and operating systems. Ultimately, there is no such thing as an audio plugin from any developer that works perfectly with every conceivable configuration. Dialogue between users and developers is essential in order to improve the reliability of software.
In any case, thank you all for your feedback on MHB Green. This is a 1.0 product and our first product with Michael Brauer. We've got a lot more planned, and we're always listening to user feedback!
Statistics: Posted by Kazrog — Sat Jan 11, 2025 7:45 pm